At Energy Joker (energy-joker.net), we are committed to protecting your privacy and handling your personal data responsibly in full compliance with German and EU law, including the GDPR (General Data Protection Regulation) and the German Federal Data Protection Act (BDSG).
This Privacy Policy explains what information we collect, how we use it, with whom we share it, how long we store it, and what rights you have as a user/player in Germany.
By accessing or using our website and services (including playing Energy Joker Slot, claiming bonuses, or registering an account), you agree to the practices described in this policy.
1. Who is responsible for data processing?
Responsible controller (Verantwortlicher): Energy Joker Online Gaming Services [Company legal name or operator name – insert actual legal entity if applicable] Registered address: [Insert address or note: operated under EU/ German licensing partner] Email: support@energy-joker.net
If you have questions about data protection, contact our Data Protection Officer at: datenschutz@energy-joker.net
2. What personal data do we collect?
We collect only the data necessary to provide our services, ensure security, comply with legal obligations, and improve your experience.
Data you provide directly:
- Registration: email, password, full name, date of birth, residential address (Germany), phone number (optional)
- Verification (KYC): ID document, proof of address, selfie (if required by law or payment provider)
- Deposits & withdrawals: payment method details, transaction history
- Bonus & promotion participation: promo code usage, consent records
- Communication: messages sent via live chat, email, or contact form
Automatically collected data:
- Technical data: IP address, device type, browser type/version, operating system, screen resolution
- Usage data: pages visited, time spent, clicks, games played (Energy Joker Slot spins, bonus triggers), session duration
- Marketing & analytics: cookies, pixel tags, referral source, language preference
Special categories: We do not collect sensitive data (health, religion, ethnicity, etc.) unless voluntarily provided in support tickets.
3. Why do we process your data? (Legal basis)
We process your personal data on the following legal bases (Art. 6 GDPR):
- Performance of contract (Art. 6(1)(b)) — registration, account management, deposits/withdrawals, gameplay, bonus activation
- Legal obligation (Art. 6(1)(c)) — age verification (18+), anti-money laundering (GwG), responsible gambling requirements, tax reporting
- Legitimate interests (Art. 6(1)(f)) — fraud prevention, website security, service improvement, direct marketing (with opt-out right)
- Consent (Art. 6(1)(a)) — marketing emails/newsletters, non-essential cookies, certain bonus promotions
You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
4. Who do we share your data with?
We share data only when necessary and always under strict confidentiality:
- Payment providers (Sofort, Giropay, PayPal, credit card companies) — for transactions
- Identity verification & AML providers — for KYC checks
- Gaming regulators & authorities — if required by German/EU law
- IT & hosting partners (EU-based servers) — for technical operation
- Marketing & analytics partners (Google Analytics, etc.) — anonymized or pseudonymized data only
We do not sell your personal data to third parties.
All partners are either located in the EU/EEA or provide adequate safeguards (standard contractual clauses, adequacy decision).
5. How long do we keep your data?
We retain data only as long as necessary:
- Account data — during active use + 5 years after closure (legal retention for gambling & AML purposes)
- Transaction data — 10 years (tax & anti-money laundering obligations)
- Marketing consent — until withdrawal
- Logs & technical data — up to 12 months (security & analytics)
After retention period ends, data is irreversibly anonymized or securely deleted.
6. Your rights under GDPR
As a data subject in Germany/EU, you have the following rights:
- Right to access (Auskunft) — request copy of your data
- Right to rectification (Berichtigung) — correct inaccurate data
- Right to erasure (Löschung) — “right to be forgotten” (subject to legal retention)
- Right to restriction of processing
- Right to data portability
- Right to object (Widerspruch) — especially to direct marketing and processing based on legitimate interest
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority (in Germany: Landesdatenschutzbeauftragte or BfDI)
To exercise your rights, email: datenschutz@energy-joker.net We will respond within 1 month (extendable under GDPR rules).
7. Cookies & similar technologies
We use essential cookies for site functionality and optional analytics/marketing cookies. You can manage preferences via our Cookie Banner or browser settings.
For details → see our separate Cookie Policy (link in footer).
8. Security of your data
We implement appropriate technical and organizational measures:
- SSL/TLS encryption (HTTPS)
- Access controls & pseudonymization
- Regular security audits
- EU-based data storage (no transfer outside EEA without safeguards)
9. Responsible Gambling & Minors
We are committed to responsible gaming. We do not allow persons under 18 to register or play. Age verification is mandatory.
If you need help with gambling behavior, contact:
- Deutsche Hauptstelle für Suchtfragen (DHS): www.dhs.de
- Bundeszentrale für gesundheitliche Aufklärung (BzGA): www.bzga.de
10. Changes to this Privacy Policy
We may update this policy to reflect legal changes or service improvements. Significant changes will be notified via email or prominent notice on the site.
Continued use after changes constitutes acceptance.
Thank you for trusting Energy Joker. Your privacy and security matter to us.
Questions? Contact our support or data protection team anytime.
Play responsibly – enjoy Energy Joker Slot safely! ⚡